Data Resiliency

At BioT, data resiliency is a core principle of our cloud-native architecture. We ensure that customer data is protected, recoverable, and available, even in the face of infrastructure failures or unexpected events.

High Availability Schemes

BioT’s system supports a high-availability architecture built on AWS availability zones, designed to provide continuous service and data access. For customers who have contracted for high availability, system components are deployed across multiple zones to ensure that if one zone experiences an issue, service remains uninterrupted. This architecture minimizes downtime risks and enhances reliability where high availability has been explicitly included in the customer agreement.

Backup and Retention Policies

In addition to system-level high availability, BioT maintains a comprehensive backup strategy to protect against data loss or corruption across all environment types:

Production Environments

• Daily backups retained for 30 days
• Weekly backups retained for 12 weeks
• Monthly backups retained for 12 months
• Yearly backups retained for 10 years

Pre-production Environments (e.g., Development, Staging)

• Daily backups retained for 7 days

These backups are securely managed and are used solely by BioT to restore system data when needed. Customers do not need to take any backup-related actions.