Customer Support

BioT supports customers at every stage, from first evaluation through production and ongoing operation. You can build your solution yourself, work with a third-party integrator, or use BioT's professional services. Whichever path you take, our team is available to help.

The pages below describe what to expect at each stage:

• Technical Evaluation
• Solution Architecture
• Deployment Options
• Going Forward
• End of Life/Support

Technical Customer Support

Once you become a BioT customer, technical support is managed through our ticketing system. You can open a ticket by email or through the BioT Customer Portal. Both reach the same support team.

By email: send your request to [email protected]. Anyone you add in CC is kept on the ticket and receives the updates.

Through the Customer Portal: go to https://biotmed.zohodesk.com/portal/, sign up with your work email address, and submit your request for approval. Once approved, you will receive a confirmation email. The portal lets you set the priority of your request, follow its progress, and see all of your tickets in one place.

To help us resolve your issue quickly:

• Describe what happened and what you expected to happen.
• State which environment is affected.
• Attach any relevant screenshots, logs, or API requests and responses.
• Include the Trace ID, if you have one.

Requesting a New Feature

To request a new capability, see Requesting a New Feature.