Going Forward

During the regular lifetime of your application BioT will reach and contact you in 2 situations:

• Scheduled Platform Updates
• Urgent and Critical Updates

Scheduled Platform Updates

BioT periodically releases platform updates that include new features, updates to existing ones, bug fixes and security enhancements. You will receive an email notification about these updates with release notes stating what is included in the update. Our customer success department will schedule with you when each of your environments is updated. Once the update is complete you will get a notification.

Keeping Your Environments Up to Date

BioT releases platform updates regularly, including security patches and fixes. To stay current, we recommend upgrading your environments every few months rather than waiting for a specific need.

We also recommend upgrading your development environment first. Once the upgrade is verified there, we schedule your production or study environment. Keeping development and production on different versions for long makes troubleshooting harder, because an issue seen in production cannot be reproduced in development.

Upgrades do not require long advance planning. Depending on availability, an upgrade can usually be scheduled within days, so contact your BioT representative when you are ready.

For the support status of each version, see End of Life/Support.

Urgent and Critical Updates

In some rare cases we might find out that in one of the code libraries that we use, or even in our code, there is a critical bug or a security vulnerability that needs to be fixed immediately and cannot wait to be fixed as part of the regular release schedule. In other cases, accounts or critical data might be breached and become corrupted.

If that happens, you will be immediately notified about the incident with a recommendation of the best way to mitigate it. Once agreed upon, BioT will take immediate steps to implement the solution for the problem and will update you once this is done.